Frequently Asked Questions


Terms and Conditions

It is suggested to make the doll lie flat or hang as for storage. If lying the doll flat, please do not place it on hard surface,
or its back and hip will be squashed and deformed. Please be very careful for the back of the doll can not be restored to its original shape after being squashed.

It would be better to place the doll on memory foam, so as to sharply reduce the pressure that the doll is exposed to and to maintain the perfect body curve of the doll. For a standing doll, it can be stored vertically, but only when leaning against some supporting objects. Do not let the doll stand unaided so as to prevent the doll from being turned over and destroyed due to accidental crash.

If hanging the doll, please use special hooks manufactured by the original factory and hang it to a firm place, so as to prevent the doll from falling and being destroyed.

Do not keep the doll sitting in one position or its arms and legs bent for a long time.

The former will cause flattening of the hip of the doll and cracking of the colloid of the hip while the latter will cause cracking of the colloid of the elbow and knee joints. Making the doll do the splits and its hands held up above the   shoulder for a long time will cause e cracking of the colloid of the crotch and axilla.

Please pay attention to adjusting the gravity center of the doll if adopting the posture with its wrists or elbows on the ground for there is a risk of damage of the colloid of its palms, wrists and elbows.

Please pay attention to adjusting the gravity center of the doll if adopting the kneeling position. Try to spread the weight of the doll evenly over knees and shins of the doll, so as to reduce the weight that its knees bear. Please pay special attention when operating for there is a risk of damage of the colloid of its knees.

Please restore the doll to the original posture as soon as possible after using it.

Do not make non-standing dolls stand, or it may badly damage the colloid of  their feet. 

There are exterior metal pieces at the bottom of the feet of standing dolls, so there is a risk of scratch of the floor, especially wooden or other soft-texture floor. It is suggested not to make the doll stand with bare feet. Standing with shoes and socks on can maintain the feet of the doll clean and protect the floor.

When making the standing doll stand, please pay special attention to adjusting the gravity center of the doll and the tightness of its hip,
knee and ankle joints, so as to prevent the doll from toppling over because of unbalanced gravity center or loose joints.

Do not make the doll stand unaided (without support objects) when joints are too loose and please avoid the situation of the support object and the doll compressing each other if the doll stands aided for a long time,
so as to prevent the joints of the doll exposed to the support object from being pressed and deformed.

It is natural that the joints of the doll are set to be tight before leaving the factory.
The joints will get looser after being used for a period of time. Operating the skeleton fast and roughly may speed up the pace of relaxation and please notice that the joints can not be restored once loosened. 

Inside the fingers of the doll there are phalanges that are made of high-strength copper wire.
Bending the fingers back and forth fast and repeated will make the phalanges fractured.

Eyeballs of the doll may be different in size or not symmetrical in position when unwrapped due to uncontrollable shaking and impact during transportation.

In  that case, please adjust with fingers. (The eyes will seem big when the eyeballs bulge, so gently push in the eyeballs with fingers. On the contrary, the eyes will seem small when the eyeballs retreat in the sockets, so gently pull out the eyeballs with fingers.)

If the nail tips of the doll drop, stick with a little 502 (super glue).

If the eyelashes of the doll drop, stick them with commercially available eyelash  glue or 502.
If the original eyelashes are destroyed, replace with commercially available false eyelashes.

When installing the insert vagina, please apply lubricating liquid (shower gel or lotion) to the vagina and its inside of the doll, and then open its legs completely (to a split position) so as to insert the vagina into the body of the doll successfully.

Please do not kiss the doll or lick and bite the body of the doll.

Use with lubricating liquid or oil so as to avoid injuring the doll and the user. It is suggested to buy the lubricating liquid specially for sex toys, which can enable the user to experience more pleasure.

Shipping Informations

The production time for our sex dolls is generally 7-14 days after your order has been paid for. Your Doll-forever Sex doll is produced according to the order, that is especially created for you, unless the doll has been marked as “In Stock”.

Your doll will be delivery by Fedex or UPS courier company, If you want the doll to be deliveried to a Fedex/UPS local office for your discretion. Please notify us in advance and fill out the separate shipping location as your shipping address when you check out.

Your doll is delivered in a large unmarked box via FedEx or UPS at our discretion.

Customs Agents may open your dolls box for inspection during transport.

Shipping time is generally 7 days, but will vary depending on location, weather conditions, and freight space.

We will email you if there are some unpredictable things happen during the production of your doll and an unavoidable delay may occur.

We will send a tracking number to you when your doll ships out from China.

FREE SHIPPING DESTINATION
We offer FREE SHIPPING to most of Asian, Europe countries, USA, Canada, Australia, New Zealand.
For the other destinations not listed above please contact us to inquire if shipping is available to your location and what the fee would be.

DUE TO IMPORT LAWS WE CAN NOT SHIP TO THE FOLLOWING DESTINATIONS
WE DO NOT SHIP TO : Islamic countries, India, Indonesia or Africa.

Quality Guarantee
The quality is essential for Doll-Forever sex dolls and we only provide high quality dolls with a 100% quality check before delivery. What you see on our website is exactly what you will get.  If you receive the wrong item, or your item is defective when it arrives please contact us immediately for a resolution of the issue.
Policy of Replacement

Your Doll-Forever Doll is produced according to the order and custom made just for you, once production of your doll has begun your order may not be canceled for any reason.

A Replacement will be granted only if you have received an incorrect item due to our factory error.
If you have received a defective item, we may opt to fix it or replace it at our discretion. In which case we are happy to pay for the return shipping, fix or replace the doll at no additional charge and ship it back to you (standard production and shipping times apply).
Please kindly note, we accept your reflection for problem only within 2 calendar days after the package receipt date, so please inspect your doll as soon as she arrives.

WARNING: Sex toy laws dictate that we cannot accept a return of a sex doll.
Unfortunately, If the doll is damaged through improper use are not eligible for repair or exchange, regardless of the duration of time the product was used for.
Sex dolls are fragile and destructible as beauty. Care and common sense must be exercised during use and handling.

Customer satisfaction is very important to us. If you have any question or problem with your order, please contact us and we will do our best to fix the issue immediately.

Cleaning and Maintenance

Dust-prevention:
For the colloid of the doll will get greasy naturally, dust will be likely to stick to the oil on the skin surface of the doll and then cause stains. Good dust-prevention can reduce the chance of stains.

There are Regular and Irregular Modes

Regular maintenance is basic maintenance which takes place about once a week and aims to slow down aging of the doll colloid, increase comfort of touching the skin of the doll and reduce the exposure of the skin to the dust. During maintenance, apply talcum powder evenly to the skin surface of the doll with a powder puff.  

It is after-use cleaning and maintenance which shall be done when there are stains after the doll is used. Cleaning first and then maintenance. When cleaning the doll, use water with ordinary soaps or shower gel, and keep the water temperature at a range that normal people can bear. Do not use corrosive detergent to clean or sterilize.

If there is a small range of stains on the skin surface of the doll, use cotton swabs soaked with cleansing oil to wipe and clean. If there is a large range of stains, use wet towels with soap or shower gel to wipe and clean. The skin surface of the doll will feel a little bit sticky and unsmooth after cleaning. In that case, use talcum powder for maintenance in the same way as the above mentioned regular maintenance. 

Attention!
Dry the skin surface and the passages of the doll completely so as to avoid fungus. Once the doll gets mouldy, there is no remedial cleaning method. Please keep the doll dry so as to avoid doing harm to the service life of the doll and sanitation and health of the user.

Try to avoid cleaning the doll by shower, bath or powerful water jets flushing, or there may be a rusting risk of the metal skeleton because the water is likely to enter the inside of the doll.

Dyeing

If there are stains that can not be removed by cleansing oil or shower gel, it may be because of dyeing. Please don’t be nervous if dying occurs, use the complementary dyeing removal cream to clear up the dyeing.

Usage of the Dyeing Removal Cream

Apply a thin layer of the dyeing removal cream with cotton swabs onto the dyeing place of the doll and the dyeing will fade after 4 to 8 hours. Applying one or two times is enough for cleaning slight dyeing. Several times are required for cleaning severe dyeing.

Causes of Dyeing

Color shift (or dyeing) will occur when the skin of the doll touches objects with poor color fastness, such as clothes, sofa, bedclothes and bed sheet, etc. Generally, objects in dark color are more likely to dye the doll, so try to avoid wearing dark-colored clothes so as to reduce the chance of dyeing of the doll. 

Please notice that wearing the wig for a long time may also dye the top of the doll.